Returns

We understand that ordering online can be tricky!

If you wish to exchange or return an item within 30 days of the original shipment date please email service@serpentijn.bike with your order number and let us know it is on its way.

You can return an unworn item in new condition for a refund of the purchase price minus the original donation associated with the order. (This will have already been donated to the charity). Original shipping charges on returned items are non-refundable. For an exchange, if we have your desired size available, we will send to you for only the cost of shipping.